Last updated: 10 August 2026
Where we deliver
We currently deliver to addresses in the United Kingdom only. If you are outside the UK and want a piece, message us at hello@mavronstudio.com — we will tell you honestly whether we can help.
Delivery cost
Delivery within the UK is free. The price you see on the product page is the price you pay at checkout — there is no delivery charge added at the end.
Dispatch and delivery times
Orders placed on a working day are normally dispatched the next working day. Orders placed at a weekend or on a bank holiday are dispatched on the next working day after that.
We send parcels with Royal Mail. Once dispatched, delivery usually takes a further 1–2 working days depending on the service and where you are.
These are the times we work to rather than guarantees, because the carrier controls the final leg. If your parcel is running late, tell us and we will chase it.
Tracking
You will get an email confirming your order straight away, and a second email with tracking details when it is dispatched. If the dispatch email has not arrived within two working days, check your spam folder first, then message us.
Delivery address
Please check your address carefully before paying. We can usually change it if you contact us quickly, but once a parcel has been dispatched we cannot redirect it. If a parcel is returned to us because the address was wrong or nobody was available to receive it over the carrier’s holding period, we will contact you to arrange redelivery.
Missing, delayed or damaged parcels
Royal Mail does not treat an item as lost until it is significantly overdue, so we may need to wait a short period before we can claim or replace. That said, we would rather sort you out than leave you waiting — get in touch and we will take it from there.
If your parcel arrives damaged, photograph the packaging and the item before disposing of anything and email the photographs to hello@mavronstudio.com. This is treated as a faulty item under our Returns & Refunds policy, and it costs you nothing to put right.
Limited runs and stock
Some pieces are made in limited runs and are not restocked once sold out. Stock is only committed to your order when your payment completes. In the rare case that an item sells out between you ordering and us packing, we will contact you immediately and refund you in full.
Questions
Email hello@mavronstudio.com or message +44 7397 521205 on WhatsApp. WhatsApp is the fastest route for anything urgent about an order in transit.