Last updated: 10 August 2026
We want you to be happy with what you ordered. If you are not, this page explains exactly how to return it and what you get back. Nothing here affects your legal rights.
Your 14-day right to cancel
Because you are buying online, the Consumer Contracts Regulations 2013 give you the right to cancel your order for any reason — you do not have to give one — within 14 days of receiving your parcel.
Once you have told us you are cancelling, you then have a further 14 days to send the goods back.
How to cancel or return
- Email hello@mavronstudio.com or message us on WhatsApp at +44 7397 521205, with your order number and which items you are returning.
- We will reply with the return address and confirm anything you need to know.
- Post the items back to us within 14 days of telling us.
You do not have to use a form, but a clear statement by email or WhatsApp is the easiest way for both of us to keep a record.
Condition of returned items
Please return items unworn and unwashed, with any tags still attached, in a condition that lets us resell them. You are welcome to try something on to check the fit, exactly as you would in a shop.
If an item comes back showing wear beyond that — worn out, washed, marked, or with tags removed — we may reduce your refund to reflect the loss in value.
Who pays return postage
If you changed your mind: you pay the cost of posting the item back. We recommend a tracked service, since the parcel is your responsibility until it reaches us.
If the item is faulty, damaged or not what you ordered: we pay. We will either send you a prepaid label or refund your postage cost, so tell us before you send it and keep the receipt.
Your refund
We refund to the original payment method within 14 days of receiving the goods back, or of you giving us proof that you have sent them, whichever comes first.
Your refund includes the standard delivery cost you originally paid. If you chose a faster, more expensive delivery option, we refund the standard rate rather than the premium. Where you cancel only part of an order, delivery costs are not refunded.
Refunds usually appear in your account within a few working days of us processing them, depending on your bank or card issuer.
Faulty or damaged items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of delivery, if an item is faulty you can reject it and get a full refund.
- Up to six months, we will repair or replace a faulty item. If that is not possible, you are entitled to a refund.
- After six months, the same rights apply, but you may be asked to show the fault was present when the item was delivered.
Send a photograph of the fault to hello@mavronstudio.com and we will sort it out. Normal wear and tear, damage from misuse, and damage from not following the care instructions are not faults.
Exchanges
The simplest way to change size or design is to return the original for a refund and place a new order — that way you secure the size you want before it sells out, which matters on limited runs. Message us first if you would rather we handled it as a direct exchange and we will do what we can.
Items we cannot accept back
The right to cancel does not apply to goods made to your personal specification or clearly personalised, or to sealed goods that are not suitable for return once unsealed for health or hygiene reasons where the seal has been broken. This does not affect your rights if an item is faulty.
Sale and limited-run items
Items bought in a sale, and items from a limited run, carry exactly the same cancellation and refund rights as anything else. A limited run selling out does not remove your right to return.
Still stuck?
Email hello@mavronstudio.com or message +44 7397 521205 on WhatsApp. We reply to every message, usually within 24 hours on weekdays.