Last updated: 10 August 2026
This policy explains what personal data Mavron Studio Ltd collects when you use mavronstudio.com, why we collect it, and what rights you have over it. We are the data controller for that information.
Who we are
Mavron Studio Ltd
Office 15434, 182–184 High Street North
East Ham, London E6 2JA, United Kingdom
Email: hello@mavronstudio.com
Phone / WhatsApp: +44 7397 521205
What we collect
When you place an order: your name, billing and delivery address, email address, phone number, order contents and order history. Card details are entered directly into our payment provider’s secure form — we never see or store your full card number.
When you contact us: your name, email address, phone number where you provide it, and the content of your message, whether sent through the contact form, by email or over WhatsApp.
When you join our mailing list: your email address, and a record of when you subscribed.
When you browse the site: your IP address, browser and device type, pages viewed, and referring site. This is collected through cookies and similar technologies — see the Cookies section below.
If you create an account: your username, password (stored only in encrypted form), and saved addresses.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Taking payment, fulfilling and delivering your order, handling returns | Performance of a contract |
| Replying to your questions and providing customer support | Performance of a contract, or our legitimate interest in answering enquiries |
| Keeping records of sales and refunds for tax and accounting | Legal obligation |
| Marketing emails about new drops and offers | Your consent, which you can withdraw at any time |
| Analytics and advertising measurement | Your consent, given through the cookie banner |
| Detecting and preventing fraud | Our legitimate interest in protecting the business |
Who we share it with
We do not sell your personal data. We share it only with the service providers we need in order to run the shop:
- Payment processing — our payment provider processes your card payment and carries out fraud checks.
- Delivery — Royal Mail and any other carrier we use receive the name, delivery address and contact details needed to deliver your parcel.
- Website hosting and email — our hosting and email providers store the data on our behalf.
- Analytics and advertising — Google and Meta receive usage data where you have consented to analytics and advertising cookies.
- Professional advisers and authorities — our accountants, and any authority we are legally required to disclose information to.
Some of these providers are based outside the UK. Where personal data is transferred abroad, it is protected by UK adequacy regulations or by standard contractual clauses.
Cookies and tracking
Essential cookies keep your basket and your login working, and cannot be switched off. Analytics and advertising cookies are only set if you accept them in the cookie banner. You can change or withdraw your choice at any time through the banner, and you can block or delete cookies in your browser settings — though the shop may not work properly without the essential ones.
How long we keep it
Order and transaction records are kept for six years after the end of the relevant tax year, as UK tax law requires. Contact-form and support messages are kept for up to two years. Mailing-list data is kept until you unsubscribe. Account data is kept until you ask us to close the account.
Your rights
Under UK data protection law you have the right to ask us for a copy of your data, to have inaccurate data corrected, to have data erased, to restrict or object to how we use it, to have it transferred to another provider, and to withdraw consent at any time where we rely on consent.
To exercise any of these rights, email hello@mavronstudio.com. We will respond within one month. Making a request costs nothing.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk, or on 0303 123 1113. We would appreciate the chance to put things right first.
Security
The site runs over an encrypted HTTPS connection, access to order data is restricted to people who need it, and payment details are handled entirely by our payment provider. No system is perfectly secure, but we take these measures seriously.
Children
This shop is intended for customers aged 16 and over. We do not knowingly collect data from children under 16.
Changes to this policy
If we change this policy we will update the date at the top of this page. Significant changes affecting how we use your data will be communicated by email where we hold your address.